What shipping costs
Shipping is the supplier's own rate for each item, and you see the total before you pay. Most of what we sell ships free. A small number of bulkier items carry a charge, and none of them is large.
We do not pad shipping to make a low price look lower. We pass the supplier's shipping rate through and do not mark it up.
When it arrives
Orders are sent to the supplier for packing as soon as payment clears. Items ship from different suppliers, so an order with several things in it may arrive in more than one box, on more than one day. We will not give you a delivery date we cannot control. Email us any time for tracking and we will get it from the supplier for you.
We ship within the United States only.
If it arrives damaged, wrong, or not at all
We make this right, every time, regardless of what the item was - within the window below.
- Email us within 14 days of delivery with a photo of the problem, and either your order number or the email address you used at checkout.
- For a damaged or incorrect item, we arrange a replacement or a full refund, including what you paid for shipping. You do not pay to return it.
- If tracking says delivered and it is not there, tell us and we will open a claim with the carrier.
If you simply changed your mind
We can usually help, but we have to be straight with you about how it works: our items ship from independent suppliers, and each one sets its own return terms. So a change-of-mind return depends on that supplier's approval, and we cannot promise it in advance.
- Email us before sending anything back. An unannounced package cannot be matched to your order, and it cannot be refunded.
- Return shipping is yours to cover on a change-of-mind return.
- Some suppliers charge a restocking fee. If one applies to your item, we will tell you the amount before you commit.
- Items must be unused and in their original packaging.
Cancelling an order
Email us as soon as you can. If the supplier has not packed it yet we can usually cancel and refund in full. Once it has shipped, it becomes a return.
Refunds
Approved refunds go back to the card you paid with. Your bank decides how quickly it appears on your statement, which is typically a few business days after we issue it.
How to start any of this
Email alerts@media4u.fun with what went wrong, and either your order number or the email address you used at checkout. A person reads it, and we respond within 2 business days. We will tell you what happens next and how long the supplier takes, rather than guessing at a date.